Frequently Asked Questions

Everything you need to know about clean beauty and your Saie order.

What does 'Clean Beauty' mean at Saie?

At Saie, clean beauty means we prioritize your health and the planet. We exclude over 2,000 harmful ingredients, including sulfates, parabens, and phthalates, ensuring every formula is high-performance and sustainable.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, we accept returns on most products within 30 days of purchase. Please visit our returns portal to start the process.

Are Saie products vegan and cruelty-free?

Yes, we are proudly Leaping Bunny certified cruelty-free. The majority of our products are vegan; please check the specific product page for a full ingredient list and vegan status.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to bring Saie to more countries in the near future.

How do I find my perfect shade?

You can use our online Shade Finder tool or send a selfie in natural lighting to our experts at [email protected] for a personalized recommendation.